Nineteen years. Seventeen focused exclusively on e-commerce back-office.
We've been in e-commerce operations longer than most e-commerce agencies have been in business. Nineteen years. Seventeen focused exclusively on catalog, marketplace, and back-office work — across engagements that have ranged from dedicated two-person teams to fifty-plus operators on a single account.
A business that started by doing one thing, then narrowed to do it better.
Professional ITS started in 2007 as a partnership doing outsourced business process work for international clients. Two years in, we saw what was happening in e-commerce: sellers scaling fast, catalogs growing faster, and back-office capacity quietly becoming the bottleneck nobody talked about.
In 2009, we made the decision that shaped everything since — stop being a generalist outsourcing firm, and become the specialists we wished existed. Only e-commerce. Only back-office. No pivots.
We incorporated as Professional IT Sols Pvt. Ltd. in 2010 and have operated under that structure ever since. The focus hasn't changed in 17 years. It won't change in the next 17.
The operational gap most e-commerce businesses don't talk about.
Most e-commerce agencies are built around what gets talked about in founder groups and on LinkedIn — growth, ads, conversion rate, brand. The work underneath all of that — the catalog, the listings, the attributes, the order queues, the marketplace cases, the data cleanup — gets treated as someone else's problem.
It's rarely someone else's problem. It's usually a bottleneck that slowly costs stores sales, ranking, and margin. We built Professional ITS to be the specialist team that handles this layer well — on an SLA, at scale, and without asking the client to become an expert in platform taxonomy.
We hire specialists, not generalists.
Every account at Professional ITS is handled by people who've worked inside the platforms they support — Seller Central, Shopify admin, Walmart Seller Center — not just read about them. We organize teams around platform expertise, not around pools of interchangeable staff. That's why our SLA is 4 hours and our retention is 98%.
We staff each engagement based on the actual work, not a fixed rate card. A client with 5,000 SKUs gets a different team shape than a client with 500,000 — and both get the same 4-hour SLA, the same dedicated account lead, and the same operational discipline.
We're founder-led, independent, and privately held. No private equity quarterly pressure. No rotating leadership. The people who started the company in 2007 still set the operational standards today.
A scalable operations team. Delivered from India.
Our delivery team is based in Gwalior, India — senior operators, catalog specialists, and account leads who've spent years inside the platforms you sell on. We've scaled engagements from small dedicated teams to fifty-plus operators on a single account, and we architect every engagement to grow or shrink with the client's actual load. Seasonal push, catalog migration, marketplace expansion — we ramp capacity within days, not weeks.
Every client, at every size, gets the same infrastructure, the same SLA, and the same account lead seeing the engagement through.