Shopify back-office, handled end to end.
Shopify gives you the storefront. We handle everything behind it — product data, catalog management, customer support, order processing, and the ongoing operational work that keeps your store running smoothly and growing steadily.
How we run your Shopify store.
Your Shopify catalog is only as good as the data behind it. We build it right, keep it clean, and scale it as your range grows.
- •Product upload — title, description, price, variants, tags, and metadata
- •Collection and tag structuring for on-site navigation and search
- •Product description writing and SEO optimisation — meta titles, descriptions, and alt text
- •Variant setup — size, colour, material — with correct pricing and SKU mapping
- •Inventory level setup and stock tracking configuration
- •Bulk catalog imports from supplier spreadsheets or existing platform exports
- •Product deduplication and data cleanup
- •Metafield setup for custom product attributes
Shopify product images directly affect conversion. We process, resize, and upload images that meet your store's visual standards and load performance requirements.
- •Background removal and replacement
- •Resizing and format conversion to Shopify specification
- •Alt text writing for SEO and accessibility
- •Image set management — multiple angles, lifestyle, and detail shots
We handle your Shopify customer support in your brand voice — keeping response times within SLA and satisfaction scores high.
- •Email and chat support — pre-sale enquiries, order status, returns, and complaints
- •Agreed SLA windows — 4-hour, 12-hour, or 24-hour response times
- •Returns and refund request management
- •Shopify Inbox and chat app management
- •Monthly performance reporting — volume, response time, resolution rate
- •Order processing and fulfilment tracking
- •Inventory monitoring and reorder point alerts
- •App integration support — reviews, loyalty, upsell, and subscription tools
- •Store maintenance — broken links, price updates, seasonal content changes
- •Discount code and sale campaign setup
Why a Shopify specialist matters
Shopify is deceptively simple to set up and genuinely complex to operate well at scale. Catalog data that's inconsistently structured, images that aren't optimised, and product descriptions that ignore SEO all compound quietly until they're costing you significant revenue. Our team knows Shopify's data model, its SEO requirements, and the operational patterns that keep growing stores running without breaking.
Services for Shopify.
Every service below is available standalone or as part of a monthly managed retainer.
